Customer Service

Shipping & Delivery

Processing and creation time averages 3 business days.  During peak season (October – February) processing may average 5 to 6 business days.  Orders placed on holidays and weekends are processed on the following business day. 

Maximizing Your Shipping Dollars: USPS Flat Rate Priority Shipping allows the consumer to ship more retail product for less shipping dollars. International Orders: Please contact Customer Service.

Our website is integrated with USPS shipping data to provide you with accurate Flat Rate shipping charges based on your order subtotal calculated at checkout.

Tracking #s: USPS Tracking information will be sent via email provided when package is in transit.


Returns

Please see our Refunds and Returns page.

 

Custom or Large Quantity Orders

If you would like details on large quantity or custom orders, please contact Customer Service during normal business hours: 

Monday-Saturday, 9:00AM - 7:00PM Central
Phone: 210.390.4900

Send Written Correspondence To:  

Karma Candle Makers
2186 Jackson Keller Road, #210
San Antonio, Texas 78213

 

For all other matters Contact Us.